Mumbai: Aegis, a global business services and experience management company, has been announced as the winner of the ‘Outsourcing Service Provider of the Year’ award at the Asia Communication Awards 2012 held in Singapore recently. The Asia Communication Awards recognize Asian telecommunication companies and individuals responsible for innovations, achievements and new services that are helping build tomorrow’s industry.
Aegis was selected by a panel of 11 expert judges, representing some of the largest and most respected telecom brands in Asia. Aegis was honored with this prestigious award for its customer experience focus on the telecom vertical, and also for helping telecom providers redefine the success criteria over the end customer’s lifetime. The company also offers a differentiated set of services in the telecom space on a unified platform, and its vertical-based outsourcing, technology and consulting services backed by decades of leadership in customer lifetime value management make it a telecom leader.
Aparup Sengupta, Managing Director and Global CEO, Aegis said, “The Asian telecom market has seen unprecedented growth in the last 5-7 years, and winning the award by outperforming some of the best known names in the industry is indeed very humbling. The Outsourcing Service Provider of the Year award is also a reaffirmation of our telecom strategy, which is designed around an end-to-end customer experience, targeting every stage of the telecom business process.”
Rajiv Ahuja, President – Aegis, ASEAN & ANZ, said: “I am very excited about this award and share the honor with all the Aegis employees servicing the telecommunications vertical. Telecom is a mature industry and was among the first to adopt outsourcing as a strategy, both for cost management as well as customer experience management. Telecommunications is an important market for Aegis, and we will continue to invest in our capabilities in this business.”
Aegis services the telecom sector with more than 24,000 executives globally and has deep domain expertise in this space. Its telecom capabilities, delivered from locations in Argentina, Australia, India, the Philippines, Saudi Arabia, Sri Lanka, South Africa and the United States, provide multilingual customer support over voice, email and chat in English, German, French, Hindi and many Indian dialects.
“The quality of entries was outstanding for this year’s awards, and competition was particularly fierce in the Outsourcing Provider of the Year category with pure play outsourcing companies competing with CSP’s and broad-based vendors. We were delighted to see such a compelling entry from Aegis,” said Rob Chambers, MD, Total Telecom.
Established by Total Telecom, the awards are open to all telecommunication businesses, including traditional carriers, service providers, multimedia content providers, vendors, or any other organization providing a communication service.